Contact Us
At Double Bubble Bingo & Slots, we strive to provide our players with the best possible support experience. Whether you're facing a technical issue or need help with your account, our dedicated team is here to assist you.
Customer Support Availability
Our customer support is available to help you Monday through Sunday from 09:00 AM to 02:00 AM (your local time). You can reach us via our live chat feature or by sending an email.
Live Chat Support
Our live chat support is available Monday through Sunday from 09:00 AM to 02:00 AM (your local time). Simply click on the "Support" button at the bottom right corner of our website or mobile app, and one of our agents will be happy to assist you.
Email Support
You can also contact us by sending an email. We strive to respond to all emails within 24 hours, but please allow a bit more time during peak periods.
Help-Centre Access
Our comprehensive help centre is available 24/7 and contains a wealth of information on various topics related to our games and services. You can access the help centre by clicking on the "Support" tab at the top of our website or mobile app.
FAQ References
Before reaching out to us, we recommend checking our FAQ section for answers to frequently asked questions. Our FAQ is regularly updated to reflect any changes in our policies, procedures, and services.
Verification or Account-Help Support
If you need assistance with account-related matters such as verification, please contact our support team via live chat or email. We will be happy to guide you through the process.
Responsible Gambling Assistance
At Double Bubble Bingo & Slots, we are committed to providing a safe and responsible gaming environment. If you feel that your gaming habits may need attention, please do not hesitate to reach out to us. Our support team is available 24/7 to provide assistance and guidance on responsible gambling practices.
Technical Support
For technical issues related to our games or services, please contact our support team via live chat or email. We will be happy to assist you with troubleshooting and resolving any technical problems.
Complaint or Dispute Guidance
If you have a complaint or dispute regarding your account or gameplay, please contact our support team via live chat or email. We strive to resolve all complaints and disputes fairly and efficiently.
Communication Response Expectations
We understand the importance of timely responses in customer support. While we strive to respond to all inquiries within 24 hours, peak periods may cause a slight delay. Please be assured that we will do our best to get back to you as soon as possible.
Account-Security Assistance
If you suspect any unauthorized access or activity on your account, please contact us immediately via live chat or email. We will work closely with you to resolve the issue and ensure your account security is maintained.
Mobile and Desktop Support Accessibility
Our website and mobile app are designed to be accessible across various devices and browsers. If you experience any technical issues or difficulties accessing our services on your device, please contact our support team for assistance.
We appreciate your feedback and suggestions in helping us improve our customer support and services. Your input is invaluable in ensuring that we provide the best possible experience for all players.
How to Contact Us
For general inquiries or to report any technical issues, please feel free to:
We are committed to providing you with a positive and enjoyable gaming experience. Please do not hesitate to contact us if you need any assistance or have any questions.
Self-Service Help Options
In addition to our live chat and email support, we offer various self-service options to help you manage your account and resolve common issues:
By utilizing these self-service options, you can quickly find the information or assistance you need without having to contact us directly.
